Reforest Iceland
These General Terms and Conditions (GTC) apply to all services provided by Reforest Iceland AG, Hofstrasse 8, 8707 Uetikon am See, Switzerland (we, us or Reforest Iceland), including one-off tree sponsorships, subscriptions, corporate reforestation projects, documentation, verification support and, where expressly agreed, carbon-credit services.
Planting and local operations may be carried out by our Icelandic subsidiary Endurheimt Skóga ehf or by other qualified partners. Reforest Iceland AG remains your sole contracting party unless an individual agreement expressly states otherwise.
An individual agreement, offer, order confirmation or project description takes precedence over these Terms. For Business Customers, conflicting or additional purchasing terms do not apply unless we accept them in writing. A Consumer is a natural person acting mainly for purposes outside a trade or profession; all other customers are Business Customers.
Information, availability, expected impact and prices shown on our website or in other materials are non-binding unless expressly identified as a binding offer. By completing the checkout or accepting an offer, you submit a binding order.
An automatically generated receipt or payment confirmation issued by a payment provider only confirms receipt of payment and is not an acceptance unless it expressly constitutes our order confirmation. The contract is concluded when we confirm the order on screen or by email, or begin providing the service. If we reject an order after payment has been collected, we will refund the amount received. Corporate projects are concluded only by our express order confirmation or by signature of the individual agreement.
Email and other reproducible electronic communications satisfy any contractual written-form requirement unless mandatory law or an individual agreement requires a stricter form.
A tree sponsorship is a reforestation and documentation service, not a sale of a tree or land. Depending on the selected offer, we arrange the planting of the agreed number of trees or area and provide the agreed certificate, plot information, photographs, videos or impact updates.
The land and all trees planted on it remain the property of the relevant landowner. You acquire no ownership, co-ownership, possession, security interest, harvesting right, right of use, right to proceeds or other right in any tree, plot or land. A named or geolocated plot serves documentation and traceability purposes and does not grant exclusive allocation or access. Site visits require our prior agreement and the landowner's consent.
Unless expressly stated otherwise, payments are consideration for our services and are not charitable donations. A standard sponsorship is a climate and biodiversity contribution, not a carbon offset. It does not include carbon credits, an allocated quantity of CO2 removal or any right to claim carbon neutrality or climate neutrality.
Planting takes place on suitable land in Iceland during the next reasonably available planting window. Dates are estimates and may change because of seasons, weather, soil, ecological conditions, nursery stock, permits, logistics or land availability. Billing intervals do not determine the planting date. For Consumer sponsorships, planting will normally take place during the next reasonably available planting window and, unless delayed by an event under clause 14 or by the Consumer, no later than 18 months after the order confirmation. If we do not plant within that period, the Consumer may terminate the unperformed part and receive a refund for it.
We select the site, species mix and planting method in accordance with good forestry practice. If a species, plot or planting date becomes unavailable or unsuitable, we may use an ecologically comparable species or site without reducing the agreed number of trees or area. For Consumer sponsorships, any substitute species will be native to Iceland. For corporate projects, the individual planting plan applies. Reasonable changes required to protect the project or comply with law or recognised standards are permitted.
The planting component is completed once the agreed number of trees or area has been planted in accordance with good forestry practice and documented at project or plot level. Forestry naturally involves losses. We may overplant to account for expected mortality, but do not identify, monitor or guarantee the survival of each individual sapling and do not provide an unlimited replacement guarantee. Certificates and updates relate to the relevant project or plot; individual trees need not be separately marked or photographed unless expressly agreed.
The scope, land area, planting plan, reporting, monitoring period, site access, branding, verification and other deliverables of a corporate project are determined exclusively by the individual agreement. Website descriptions and indicative prices do not create an entitlement to a particular plot, standard, certification, quantity or timetable. No corporate project, certification service or supply of carbon credits is concluded solely through the website; these services always require a separate written agreement or our express order confirmation.
References to Verra, CCB, ICVCM, CSRD, ESRS, TNFD or other frameworks describe the intended project design or reporting support unless the individual agreement expressly guarantees a specific deliverable. Certification, assurance and registry decisions are made by independent third parties. Standards, methodologies and legal requirements may change; we may make reasonable project adjustments to preserve compliance or integrity.
Carbon credits are supplied only if expressly included in the individual agreement. Their issuance, quantity and timing depend on actual growth and removals, measurement, verification, registry approval and the applicable methodology. Estimates and forward-delivery dates are not guarantees. No credit or related claim passes to you before the agreed issuance, payment, transfer or retirement steps have been completed.
Our reports and data support your communications and disclosures but do not constitute legal, accounting or assurance advice and do not guarantee acceptance by an authority, auditor or stakeholder. You remain responsible for your public claims and may use only statements supported by the documentation supplied and applicable law.
You must provide complete and accurate account, billing, contact and project information, make decisions and approvals on time and use our services and materials lawfully. Delays or additional work caused by missing, incorrect or late information may extend deadlines and be charged separately for corporate projects.
You must not describe a sponsorship as ownership of trees or land, a carbon offset, a carbon credit or a quantified removal unless this is expressly documented. You are responsible for ensuring that your environmental, advertising and reporting claims are accurate, not misleading and properly substantiated. If a claim using our name, branding or materials is inaccurate or insufficiently supported, you must promptly correct or remove it at our request. We may suspend the relevant public project page and your right to use the affected materials until the claim has been corrected.
Where an account is required, you must keep its details accurate and your credentials secure. Activity through your account is attributed to you unless caused by us. We may suspend access if we reasonably suspect misuse, a security risk or non-payment.
Gift sponsorships and prepaid subscriptions are redeemed using the process and within any period disclosed at purchase. Promotional codes and personalisation options may expire as disclosed. A paid gift sponsorship or prepaid subscription does not lapse solely because it is not redeemed. After the disclosed redemption period, we may perform the underlying service and issue the certificate in the purchaser's name. You are responsible for providing the code or redemption details to the intended recipient. We are not responsible for loss, disclosure or misuse outside our control, subject to mandatory law.
Consumer prices shown in the online checkout are in euros and include applicable VAT or similar taxes where stated. Prices for corporate projects exclude taxes, fees and third-party costs unless the offer states otherwise. Exchange-rate or payment-provider charges are borne by you.
Payment is due in advance through the payment methods offered. Payments and recurring billing may be processed by Mollie, Chargebee or another disclosed provider under its own terms. You authorise the selected provider to collect recurring charges when subscribing. Except where these Terms or mandatory law provide otherwise, amounts paid are non-refundable.
If a Business Customer does not pay on time, we may suspend performance after notice and charge statutory default interest. This does not affect amounts already due or costs reasonably incurred or committed for the project.
A monthly or annual subscription continues and renews for the same billing period until cancelled. Charges are collected in advance. You may cancel at any time through the customer portal or by contacting us; cancellation takes effect at the end of the current paid period. No partial-period refund is due unless mandatory law requires it.
For a monthly subscription, the advertised annual tree quantity accrues in twelve equal instalments, one for each fully paid monthly billing period. We may aggregate fractional tree equivalents across subscriptions for planting; no fraction represents an identifiable tree or ownership. When a monthly subscription ends, only the instalments accrued for paid billing periods remain due. For a prepaid annual subscription, the full advertised annual quantity accrues when the annual fee is paid.
We may adjust the scope, delivery method or price of a continuing service for future billing periods where this is reasonably justified by legal, technical, ecological, certification-related or operational developments. The essential nature of the service and services already paid for will not be materially reduced. A material change will be notified at least 30 days in advance and will take effect no earlier than the next renewal. You may cancel before the change takes effect.
Consumers may withdraw from an online contract within 14 days after its conclusion without giving a reason. To withdraw, send an unequivocal statement to contact@reforesticeland.com or Reforest Iceland AG, Hofstrasse 8, 8707 Uetikon am See, Switzerland, or use any withdrawal function provided in the checkout or customer portal. Sending the notice before the deadline is sufficient. Any longer mandatory right under the law of your country remains unaffected.
If you expressly request performance to begin during the withdrawal period and then withdraw, you must pay a proportionate amount for services already provided. The right of withdrawal ends once the service has been fully performed if performance began with your express consent and acknowledgement that the right would then be lost. Mandatory consumer rights remain reserved.
All rights in our website, certificates, reports, photographs, videos, drone footage, data, designs, methods and branding remain with us or our licensors. Once all amounts due for the relevant material or billing period have been paid, we grant you a non-exclusive, non-transferable licence to use the materials supplied for personal purposes or the corporate communication and reporting purposes agreed. This licence continues after termination for materials already supplied and paid for, but does not include later updates or new materials. You may not resell, sublicense, materially alter or use the materials in a misleading context.
If you provide a name, message, logo or other content, you grant us the rights needed to create and, where selected, publish the certificate, project page or communication materials. You confirm that you are entitled to provide and use that content and that it does not infringe third-party rights.
We process personal data in accordance with applicable data-protection law and our Privacy Policy. Payment and billing providers process data under their own notices. Business Customers must ensure that personal data supplied to us may lawfully be processed for the project.
The parties will keep non-public commercial, technical and project information confidential and use it only for the contract. Disclosure remains permitted where required by law or to personnel, advisers, landowners, auditors, certification bodies and service providers who need the information and are subject to appropriate confidentiality duties.
We provide our services with reasonable care and skill. You must notify us of a material deficiency within a reasonable time after discovery and give us a reasonable opportunity to correct or reperform the affected service before pursuing other remedies.
Nature-based projects are subject to weather, pests, disease, fire, erosion, animal damage and other ecological risks. Unless expressly agreed, we do not guarantee the survival or growth of an individual tree, a specific biodiversity or soil outcome, a quantified amount or date of carbon removal, certification or a particular financial, marketing or reporting result. Mandatory consumer rights remain unaffected.
We are not liable for delay or non-performance caused by events outside our reasonable control, including severe weather, natural hazards, ecological events, restrictions by authorities, changes to certification rules, registry or verifier delays, nursery shortages, transport disruption or failure of third-party infrastructure. We will inform you, limit the effects where reasonably possible and receive a reasonable extension of time. If the event continues for more than 90 days and materially prevents the affected service, either party may terminate the unperformed part. Consumers will receive a refund for that part; for Business Customers, services performed and reasonable non-recoverable project costs and commitments remain payable, and any remaining prepaid balance attributable to the unperformed part will be refunded.
For Business Customers, liability for slight negligence, indirect or consequential loss, lost profit, loss of opportunity, reputational harm and third-party claims is excluded to the extent permitted by law. Any remaining liability is limited to the net amount paid for the affected order or, for a continuing service, during the preceding twelve months.
Nothing excludes or limits liability for intent or gross negligence, death or personal injury, or any liability and consumer right that cannot lawfully be excluded or limited.
A one-off contract ends when the agreed services have been provided. Subscriptions continue as stated in clause 9. Corporate projects run for the period and may be terminated only as provided in the individual agreement.
Either party may terminate for a material breach that is not remedied within a reasonable period after notice. We may suspend or terminate immediately for serious misuse, unlawful or misleading environmental claims, a material security risk, insolvency or persistent non-payment. Services performed, costs incurred and binding commitments made before termination remain payable. Provisions intended by their nature to continue, including ownership, intellectual property, confidentiality, liability and governing law, remain effective.
We may amend these Terms for future contracts at any time. For ongoing subscriptions or projects, material amendments reasonably required by legal, technical, certification-related or operational developments will be notified at least 30 days in advance. Amendments do not apply retroactively or reduce services already paid for. If an amendment materially disadvantages you, you may terminate the affected continuing service before it takes effect, subject to non-cancellable project commitments.
If any provision is invalid or unenforceable, the remaining provisions remain effective. You may transfer a contract only with our prior consent. We may transfer it to an affiliate or successor if your legitimate interests and mandatory rights are preserved.
Swiss substantive law applies, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). For Business Customers, the courts at the registered office of Reforest Iceland AG have exclusive jurisdiction. Consumers retain the protection of mandatory law and any mandatory place of jurisdiction in their country of habitual residence.
Reforest Iceland AG, August 2026