Terms & Conditions

1. Who you are contracting with

These Terms & Conditions ("Terms") govern your purchase of services from Reforest Iceland AG ("Reforest Iceland," "we," "us"), a Swiss stock corporation (Aktiengesellschaft) with its registered office in Kanton Zürich, Switzerland.

• Seller and contracting party: Reforest Iceland AG, Hofstrasse 8, 8707 Uetikon am See, Switzerland. Commercial register no. CHE-131.896.936 Contact: contact@reforesficeland.com.
• Planting and operations are carried out by our Icelandic subsidiary, Endurheimt Skóga ehf. Endurheimt Skóga ehf. performs the on-the-ground work but is not your contracting party. Your contract is with Reforest Iceland AG only.

By placing an order you confirm that you have read and accept these Terms.

2. What we sell

We provide a premium nature-contribution and content service. When you sponsor one or more native Icelandic trees, what you receive is a digital service and content package: a personalised certificate, a geolocated plot on a named Icelandic estate, photo and video updates including drone footage, and periodic impact information. The planting of trees is the way in which we deliver this service; it is carried out on land owned by Icelandic landowners, and ownership of the land and of the trees remains with those landowners. You do not acquire ownership of any tree, plot, or land.

What this service is not. Sponsoring a tree is a contribution to climate mitigation and a biodiversity act. It is not a carbon offset, and we make no claim that your sponsorship makes anything "carbon neutral" or "climate neutral." We do not sell you carbon credits and do not attribute a specific quantity of CO₂ to your purchase.

3. Your account

To purchase, you must create an account and provide accurate, complete registration details. You are responsible for keeping your login credentials secure and for activity under your account. You can access, export, and delete your personal data from your account area, in line with our Privacy Policy.

4. Orders and conclusion of contract

The available services and their prices are shown on the website. You place an order by completing the checkout and confirming payment via the clearly labelled payment-obligation button. The contract is concluded when we confirm your order (by on-screen confirmation and/or email). If payment is not successfully captured, the order is automatically cancelled.

5. Prices and payment

• All consumer prices are shown inclusive of applicable VAT/taxes where these apply.
• Prices are shown in euro (EUR). Where you pay by TWINT or another method settled in another currency, your provider's conversion may apply.
• Payment is processed by our providers Mollie (payment gateway) and, for subscriptions, Chargebee (billing). One-off purchases are handled through Mollie's hosted checkout; subscriptions are billed through Chargebee with Mollie as the gateway. Accepted methods include major cards and, for Swiss one-off checkout, TWINT.
• We issue a receipt/invoice for each purchase, available in your account area.

6. Subscriptions, renewal and cancellation

• A subscription is a continuing service for the term you select (monthly or annual). Monthly subscriptions renew each month; annual subscriptions may be prepaid at a discount for the year.
• You may cancel your subscription at any time through your account area or the customer portal; cancellation takes effect at the end of the current paid period, and we do not refund the remainder of a period already paid except where the law requires it.
• We will give reasonable prior notice of any price change affecting future billing periods.

7. Right of withdrawal (consumers)

If you are a consumer, you have the right to withdraw from this contract within 14 days of its conclusion, without giving a reason. You can exercise this right using the withdrawal option in your account/checkout (including, for customers in Germany, the statutory withdrawal button) or by an unequivocal statement to contact@reforesticeland.com.

Where you have asked us to begin performance during the withdrawal period and then withdraw, you may owe a proportionate amount for the service already provided. Your mandatory statutory consumer rights in your country of residence are not affected by these Terms.

8. Delivery of the planting service

• Planting is carried out by or on behalf of Reforest Iceland AG on suitable Icelandic land, subject to season, weather, site and ecological conditions. Planting generally takes place within the next suitable planting window and may be later than expected for these reasons.
• We follow good silvicultural practice to maximise the survival of the trees planted, including customary over-planting to allow for natural losses. We do not offer an unlimited replacement guarantee.
• If a specific species, plot or timing you selected becomes unavailable, we may plant equivalent native species of at least the same number on comparable Icelandic land.

9. Gifting

You may gift a sponsorship or a prepaid year. To do so you generate a gift code in your account. Gift codes are subject to generation and redemption windows, which we disclose at the time of purchase. We are not responsible for a gift code that is not generated or redeemed within the disclosed windows, or for misuse of a code by a recipient.

10. Your content and public forest pages

If you (or a company subscriber) provide a name, logo or message for a certificate or a public/branded forest page, you grant us permission to display it for the purpose of providing the service. You confirm you have the rights to any logo or content you provide.

11. Our liability

We provide the service with reasonable care and skill. To the extent permitted by law, we are not liable for delays or non-performance caused by events beyond our reasonable control (including weather, ecological, logistical, or force-majeure events affecting planting). Nothing in these Terms limits liability that cannot be limited by law, including your mandatory statutory consumer rights.

12. Intellectual property

All content on the website and in the service (text, imagery, video, drone footage, design, marks) belongs to Reforest Iceland AG or its licensors and may not be reproduced without our written consent, except that we grant subscribers a limited right to use materials we make available for the agreed communication purposes.

13. Data protection

We process your personal data in accordance with our Privacy Policy and applicable law (EU GDPR and the Swiss FADP). Our payment and billing providers (Mollie and Chargebee) act as processors/independent controllers as described in the Privacy Policy.

14. Changes to these Terms

We may update these Terms to reflect new services or legal requirements. The version in force at the time of your purchase governs that purchase. Material changes affecting an ongoing subscription will be notified with reasonable notice.

15. Governing law and jurisdiction

These Terms are governed by Swiss law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). The courts of [Zürich], Switzerland have jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory provisions of the law of your country of habitual residence, and you may also have the right to bring proceedings in your local courts.

Reforest Iceland AG · registered in Kanton Zürich, Switzerland · CHE-131.896.936